FAQ

Shipping and pick up

  • What shipping options do you offer?

We ship through Australia post standard and express delivery services. At times, we may use a private delivery courier for local orders. We select the options that allows for the quickest turn-a-round deliveries times and reduced delay.

  • Do you allow for pick-up?

YES. Simply, at the checkout, select the 'pick-up' option. Once it is ready, you will receive an email informing you it is ready for pick up.

  • I made one order but realised I want to make a second order. Can you waive the cost of the second shipment?

YES. If you reach out to us via our social media pages and inform us in time, we will be happy to combine the shipping cost if the items all fit in the standard shipping parcel.

  • I live outside of NSW and I am worried the shipping cost will be too high. How would I know what the shipping cost would be?

The shipping charges stipulated are based on Australia wide delivery. No additional charges will be incurred if you live outside of NSW. We use Australia post to ship our items nationally and it is based on weight and size, not on distance.

  • I live outside of Australia. Do you provide shipping internationally?

Currently, we only offer shipping within Australia. International shipping will hopefully be available soon.

Orders and payments

  • I made a mistake with my order. Can I change it?

Once you complete the final checkout stage and the money has cleared (may take a couple of days), our team work promptly to pack and ship your order. So long as the item has not been shipped, then you can adjust the order. However, this must be done ASAP after the order as we cannot guarantee the order can be modified once the item has been shipped. Contact us via email or through our socials as soon as you identify the mistake so we can work with you to amend the order. 

To avoid disappointment and any unforeseeable circumstances, please double check your order is correct before payment.

  • What payment options do you accept?

Currently, we accept a range of payment options which can be seen at the checkout. These include All major credit cars, PayPal, AfterPay, ZipPay, ApplePay.

 

Products and retailers

  • A particular size and style I am after is 'SOLD OUT'. When will you be re-stocking the item?

SOLD OUT items will be indicated on the item under each size. We always look to upgrade, improve and evolve in our styles, features and fabrics. Restocking is not a quick process, as such we highly recommend purchasing your choice of item ASAP before it sells out. Restocking times vary depending on various external factors and may be month before they come back in stock.

Please also note that many styles and products may be a one-time exclusive, and as such, this item would be removed from the website and not longer be available for purchase.

  • Do you stock your items in any retailers?

YES. Retailers that stock our items include Intersport in Auburn, Sportsco Liverpool, Sportsco Broadmeadows.

HYPERNATE NOW has a physical store located in Bankstown in addition to the online store. We try to be as descriptive as possible by providing details in the product's description to better assist you in your decision. 

  • I am interested in stocking some of your products. How do I go about this?

That's great to hear that you are interested in stocking our products on your shelves. Please send us an email with your company details and description of what you are after so we can collaborate together.

 

 Size and fit of products

  • What size chart do you follow?

In each product description, we endeavour to provide a detailed description of the fit and design of the style. Key words such as fitted, loose, tapered, natural, skinny etc, can be found referring directly to the size and fit for each style. We follow US/AUD general sizing where 30 inch = small, 32 = medium, 34 = large etc.

SEE our size chart below:

 Refunds and exchange

  • I decided I no longer want the product. Do you offer refund or exchange?

YES. Please see our refund policy page for more details or contact us on our social for more information.

  • Due to a change of mind, I decided to return the item. Am I entitled to get a refund on the shipping?

Unfortunately, due to an incorrect choice or change of mind, we cannot refund the shipping cost for your product.